As we know that now a day's Indian Railway taking their complain on twitter also and they reply within few minutes. They have decided one particuler text format for complain and it's dificult to remember each and every traveller with correct syntax. So, we came with one solution which can simplify your complain more.
Please read following advantage of Twitter Complain to Railway from OMitra:
You need to write only PNR, Problem Category, Complabn Text, Name, Mobble Number